Privacy Policy

Book Guests ("Book Guests," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit tours.bz, contact us, or otherwise interact with the Book Guests website.

This Privacy Policy applies to the public Book Guests marketing website and information submitted through that website. It does not govern a separate Book Guests customer application or software platform unless that service specifically incorporates this policy.

1. Information We Collect

We may collect information that you voluntarily provide when you contact Book Guests or request information about our services.

This may include:

• Your name
• Your email address
• Your business name
• Your telephone number or WhatsApp number
• Your type of business
• The Book Guests package you are interested in
• Information contained in your inquiry or message
• Other information you voluntarily provide to us

If you communicate with us by email or WhatsApp, we may also retain information contained in those communications.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website infrastructure, hosting providers, security systems, or other technologies used to operate the website.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website
• Date and time of requests
• Basic technical and security information

This information may be used to operate, secure, maintain, and improve the website and to detect or prevent abuse.

3. How We Use Information

We may use information we collect to:

• Respond to inquiries
• Contact you about your interest in Book Guests
• Understand your tour or experience business
• Discuss the tours and experiences your business offers
• Understand how your business currently receives inquiries and bookings
• Understand whether you already have a website or online booking system
• Discuss your existing business and technology infrastructure
• Provide information about Book Guests
• Arrange consultations or demonstrations when requested
• Communicate with you about your inquiry
• Maintain and improve our website
• Protect our website and systems against spam, abuse, fraud, and security threats
• Comply with applicable legal obligations
• Establish, exercise, or defend legal claims where necessary

If you indicate an interest in a particular Book Guests package, we may use that information to make our response more relevant to your inquiry.

4. Contact Form Communications

When you submit an inquiry through the Book Guests website, the information you provide is transmitted to Book Guests by email.

We use the information submitted through the form to respond to your inquiry and continue the business conversation you initiated.

After submitting an inquiry, we may automatically send a confirmation email to the email address you provided.

That email confirms that we received your inquiry. It does not constitute a purchase, subscription, booking, or service agreement.

5. Email Communications

We may retain email correspondence and website inquiries for as long as reasonably necessary to:

• Respond to your inquiry
• Continue a business conversation
• Maintain appropriate business records
• Protect our legitimate business interests
• Resolve disputes
• Comply with applicable legal obligations

The Book Guests public website currently uses email to handle website inquiries rather than requiring visitors to create an account or use a customer database.

6. How We Share Information

We do not sell your personal information.

We may share information with service providers that help us operate the Book Guests website and communicate with you.

These may include providers involved in:

• Website hosting and infrastructure
• Email delivery
• Website security
• Domain and DNS services
• Technical services required to operate the website

These providers may process information only as reasonably necessary to provide their services or as otherwise permitted by law.

We may also disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to lawful legal or governmental requests
• Protect our rights, property, or safety
• Investigate fraud, abuse, or security incidents
• Enforce our agreements
• Protect the security or integrity of our website
• Participate in a merger, acquisition, restructuring, sale of assets, or similar business transaction

7. No Sale of Personal Information

Book Guests does not sell personal information collected through the website.

We do not provide information submitted through our contact form to third parties for their independent marketing purposes.

8. Cookies and Similar Technologies

The Book Guests website may use cookies or similar technologies necessary for website functionality, security, performance, or other legitimate website purposes.

If we introduce analytics, advertising, or other optional tracking technologies that materially change how information is collected or used, this Privacy Policy may be updated accordingly.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. Third-Party Websites

Our website may contain links to third-party websites, services, social networks, or other external resources.

Those websites operate independently from Book Guests and may have their own privacy policies and terms.

Book Guests is not responsible for the privacy practices, security, content, or policies of third-party websites.

10. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

For example, information submitted through our website is transmitted using HTTPS, and sensitive server credentials used to process website inquiries are kept on the server rather than exposed to website visitors.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining business records, complying with legal obligations, resolving disputes, and protecting our legitimate interests.

Because website inquiries are currently handled through email, retention may also depend on the retention policies of the email and technology systems used by Book Guests.

When information is no longer reasonably necessary, it may be deleted or allowed to be deleted through the normal lifecycle of the systems in which it is stored, subject to legal or legitimate business requirements.

12. International Visitors

Book Guests is intended for tour operators and experience businesses internationally.

As a result, information submitted to Book Guests may be processed in countries other than the country in which you are located.

Where applicable law requires safeguards for international transfers of personal information, we will use appropriate safeguards required by that law.

13. Your Privacy Rights

Depending on where you live and which privacy laws apply to you, you may have rights concerning your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of personal information
• Request information about how your information is collected and used
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request a copy of certain personal information in a portable format
• Exercise applicable rights concerning the sale or sharing of personal information

Not every right applies in every circumstance.

We may need to verify your identity before completing certain requests, and applicable law may permit or require us to retain certain information.

14. California Privacy Rights

If you are a California resident and applicable California privacy law applies to our processing of your information, you may have additional rights concerning your personal information, including rights to know, access, correct, delete, and opt out of certain sales or sharing of personal information.

Book Guests does not sell personal information.

We do not discriminate against individuals for exercising privacy rights provided by applicable law.

California privacy requests may be submitted using the contact information below.

15. European Economic Area, United Kingdom, and Other Applicable Privacy Rights

If applicable data-protection law provides you with additional rights, including rights under the GDPR or similar legislation, you may exercise those rights by contacting us.

Where required by applicable law, we will provide additional information about the purposes and legal basis for processing and will honor applicable data-subject rights.

16. Children's Privacy

The Book Guests website is intended for businesses and adults and is not directed to children.

We do not knowingly collect personal information from children through the website.

If you believe a child has provided personal information to us, please contact us so we can review the situation and take appropriate action.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, legal requirements, or privacy practices.

When changes are made, we will update the "Last updated" date at the top of this policy.

18. Contact Us

If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, contact us:

Book Guests
Email: getbookings@tours.bz
WhatsApp: +501-664-2965
Website: tours.bz